February 24, 2022
 min read

Hiring: Full-time Support Specialist

The Support Specialist knows the LIV product like the back of their hand. They're easily able to answer any user or developer questions about our tools, and they know all the "gotchas" that users commonly experience. In addition to being LIV experts, they also love playing VR games and are familiar with many different titles, especially those that are compatible with LIV. Support Specialists spend their time answering user questions, testing out new LIV titles, and helping as many people as possible become creators with LIV.


This is a role a lot of people @ LIV have had to fill in the past, from founders to engineers. We are known to be responsive on Discord, and for being patient with the inevitable frustrations that come up when setting up VR, and streaming, for the first time. 


Responsibilities

  • Maintain a high level of familiarity with LIV products and be a LIV subject matter expert
  • Answer user support questions (primarily through Zendesk)
  • Create new Zendesk help articles and other resources for users
  • Pass along user feedback and common user problems to other team members at LIV
  • Help to test various games that are working to integrate the LIV SDK
  • Maintain a high level of familiarity with various VR gaming titles

Ownership

  • Zendesk (Average ticket wait time, number of new articles)
  • Reddit Support
  • Testing LIV integrations inside games

What You Bring

  • Ability to work with a teammate or supporter to ideate work and drive it forward
  • Ability to give and receive feedback in a constructive, balanced manner
  • Ability to work successfully within a team and present work to team members
  • Willingness to grow and learn with the company 

What We Bring

  • Fully distributed company (work from (almost) anywhere in the world)
  • A "take time when you need it" vacation policy
  • Flexible working hours
  • Mental wellness budget
  • Professional development budget
  • Virtual movie nights, gaming sessions, and other fun team events
  • Ownership over your work and ability to make a strong impact at growing startup
  • Company sponsored event trips (gaming conferences, Twitchcon etc)

About LIV and your team:

  • LIV is an exciting 13-person startup in the VR industry
  • We’re freshly funded and have an incredible backing in Bitkraft, Hiro Capital, Seedcamp, Credo Ventures, Sony, Amazon, HTC VIVE, and Palmer Luckey, founder of Oculus.
  • This is an incredibly exciting time to be joining the company, with multiple big projects releasing in the coming months and fresh funding to execute
  • You will be on the Community and Marketing team, and you will meet your team members during the interview process
  • The Community and Marketing team is a diverse team, and we're excited to add another team member that will bring their own unique perspective to everything we do

Talent Points that are particularly interesting to us:

  • Discord experience: server setup/management, moderating and bot managing (good bots)
  • Video content and live-streaming experience (Tiktok, Youtube, Twitch)
  • Passion for computer hardware, software and games

How to apply

  • Please use the form here to apply
  • Though we'd like to, we're unable to respond to every applicant, so you'll only hear from us if we'd like to move forward with the interview process

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